Normal production lead time for custom pieces will be between 3-8 weeks. Orders cannot be canceled or deposit refunded due to the extension of lead times outside of normal production schedule.
Custom is responsible for knowing the size of hallways, stairs, elevators and room size that furniture will be delivered through. We are not responsible for furniture that will not fit and no refunds will be issued if problems occur.
Local delivery (greater Cleveland area) fees will be quoted and added to the final invoice before delivery. For all other delivery areas price will be quoted with an initial estimate. Local pick-up is also available. Installation of any projects besides stand alone furniture will be done through sub-contract. Cost will vary on project and will be quoted at start of project
Sales less then $2000 will be due in full upon approval of quote and drawings. Any pieces over $2000 will require a 50% deposit upon approval of quote and 50% upon completion.
Due to the nature of the custom furniture process deposit will only be refundable for the first 72 hours. After the 72 hour period deposits are non-refundable.
